Have Your say
Comments & Suggestions
East Dunbartonshire Leisure and Culture Trust is
interested in your views on our facilities and activities.
Talking to our customers, listening and discovering what you
like/don’t like, can help us improve and deliver
better services which meet your needs.
Our online form is currently under
construction, in the meantime if you would like to contact us
electronically to make a comment or a suggestion, please email the
appropriate facility from the list below:
William Patrick Library
2-4 West High Street
Tel: 0141 777 3143
Fax: 0141 777 3140
Allander Leisure Centre
Tel: 0141 777 3070
Fax: 0141 931 5604
Email: Allander Leisure Centre
Kirkintilloch Leisure Centre
Tel: 0141 578 8222
Fax: 0141 578 8267
Email: Kirkintilloch Leisure Centre
147 Balmuildy Road
Tel: 0141 777 3060
Fax: 0141 772 1628
How to Submit a Complaint
East Dunbartonshire Leisure and Culture Trust (EDLC) is
committed to excellent customer service where systematic and
consistent handling of complaints plays an essential role in
everything we do.
Our aim is to ensure:
· We provide an efficient customer
· We are consistent in how we handle
· We are flexible in our approach to
We welcome your views as complaints
are important to us and provide an insight into where we need to
We will record this feedback and use it to help us shape our
services to meet your needs. To ensure that we maintain and improve
our services we need you to tell us about our failures or any
suggestions for improvement.
Please let us know
· You feel we have done something wrong
· We have not done something we should
· You have been treated unfairly
From time to time things may go wrong.
When this happens we want to put it right quickly and take action
to prevent it happening again.
The EDLC Complaints
Procedure (pdf)(81.7Kb) sets out how we manage and respond
You can access a copy of our Complaint
Form here, which you can download and return by email
or by post.