We've put together some useful information regarding membership, this will be updated regularly. the majority of staff team will remain on furlough and will be returning on a phased basis from 2nd September to answer enquiries.
All inclusive direct debit month to month memberships/12month contract/EDC STAFF/Emergency Services membership/Swim/Paid in full/Adults, couples, concessions & juniors.
When will my Direct Debit restart?
If you pay on the 20th of the month your payments will re-start on 20 September
If you pay on the 5th of the month your payments will re-start on 5 October
Can I continue freezing my DD membership?
We can continue to freeze your membership until 31 December; advise us by emailing: firstname.lastname@example.org
I’m in a 12month contract but still wish to freeze?
No problem. Advise us at email@example.com & you can continue with your remainder payments on your contract after the freeze.
Can I change my membership to Pay & Go?
Yes. Email us at firstname.lastname@example.org
I no longer wish to be a member; what should I do?
Email to advise of your cancellation email@example.com; please also cancel with your bank.
I cancelled my DD membership but wish to re-join; what should I do?
You can re-join by first advising us at firstname.lastname@example.org
Will I be penalised if I cancel my 12 month contract?
No, you will not be adversely affected by withdrawing from your contract
I’m in a couple membership but one of us still needs to freeze/cancel
No problem. Email us to arrange this on email@example.com
I paid upfront for an all inclusive membership, what happens next?
Your unused months will be added for you to use
Current Membership prices
PAY & GO/Centre membership
Will my Pay & Go annual membership be extended?
Yes, 6 months will be added to your membership upon re-opening
I’m P&G but I’m not ready to return; can I get a further extension?
Your membership will re-activate on 14 September ; please email us if you require a further extension up to 31 December
I want to upgrade my membership to monthly all inclusive
Email us to arrange this with no joining fee on firstname.lastname@example.org