View a list below of the frequently asked questions for the Sports Development online booking process.
Is this for all your classes?
At this time it will be available for Multi Sport and Football classes. Gymnastics will be available later this year but you will not be able to book Swimming Lessons on this system.
Why can't we book swimming online?
Swimming classes are progressive, meaning children move up to a higher level of class when they have achieved the learning outcomes. The system being introduced is not suitable for progressive classes, however swimming are working on a unique online booking system for their classes.
How do I book online?
First, you must register. If you were in a Multi Sport or Football class from March to June you will have received an e-mail with instructions on how to register on ‘Horizons’ (our online booking system). Your e-mail will give you a unique ‘person number’ for each child and you must complete the registration process for each child. Registering only takes a few minutes.
I am already registered on Horizons, can I not just use that for booking my child’s class?
No, The person number we have given you is unique to your child and links in to our database where we hold other information such as: medical information, emergency contacts etc. It is important that we have all this information during our classes.
When is it going to start?
You will be able to book Multi Sport and Football classes for the August term from Friday 4 August. Gymnastics will follow later in the year.
Are the classes first come first served, or will I still get priority?
For classes that currently employ a priority system, this will remain. Once the priority period is over, it will be first come first served.
The class shows as free, should I book this?
No, we are aware of an issue in the system. If the class shows as free please contact us, do not book the class as your booking will not be made.
Can I book a class and pay later?
All classes must be paid for at the time of booking. If no payment is made, then the booking will not be processed. After payment is made, you will receive an email receipt confirming the class code and times. Only at this point is the booking confirmed.
Can I reserve a place in a class?
No, all bookings must be paid for at the time.
I have a passport to leisure, will I still get a discounted price?
Yes, the person number we have given you takes account of the passport to leisure. When booking a class you will still receive the discounted price.
My friend told me about registering for online bookings. I am not a member, how do I register?
This can be done by e-mailing us, using the online form, by telephone or at each centre. Once we have logged you onto our system we shall advise you of your unique user number and instruction on how to register.
I can’t see the class I want online, why is this?
Only classes that have spaces will show, therefore if you cannot find the class, it is full.