Online booking - FAQs
View a list below of the frequently asked questions for the Sports Development online booking process.
Is this for all your classes?
At this time it will be available for Multi-Sport, Football and Gymnastics classes. The only swimming lessons you can book on this system are Adult and Child (Pre School) and Some Adult classes.
Why can't we book all swimming classes online?
Swimming classes are progressive, meaning children move up to a higher level of class when they have achieved the learning outcomes. The system being introduced is not suitable for progressive classes, however swimming are working on a unique online booking system for their classes.
How do I book online?
A. You need to have a Horizons account in your CHILD’S name. If you are unsure as to whether you have an account please contact the relevant Department and this can be checked. If you do not have an account you must register first and this can be done by completing this form
I am already registered on Horizons, can I not just use that for booking my child’s class?
No, The person number we have given you is unique to your child and links in to our database where we hold other information such as: medical information, emergency contacts etc. It is important that we have all this information during our classes.
Are the classes first come first served, or will I still get priority?
For classes that currently employ a priority system, this will remain. Once the priority period is over, it will be first come first served.
The class shows as free, should I book this?
No, we are aware of an issue in the system. If the class shows as free please contact us, do not book the class as your booking will not be made.
Can I book a class and pay later?
All classes must be paid for at the time of booking. If no payment is made, then the booking will not be processed. After payment is made, you will receive an email receipt confirming the class code and times. Only at this point is the booking confirmed.
Can I reserve a place in a class?
No, all bookings must be paid for at the time.
I have a Passport to Leisure, will I still get a discounted price?
Yes, the person number we have given you takes account of the passport to leisure. When booking a class you will still receive the discounted price. If this doesn’t happen please call the relevant Department before progressing your booking.
My friend told me about registering for online bookings. I am not a member, how do I register?
This can be done by completing the online form, by telephone or at each centre. Once we have logged you onto our system we shall advise you of your unique user number and instruction on how to register.
I can’t see the class I want online, why is this?
A. There are a few possible reasons for this:
- Check you have selected the correct start month. (EG, some swimming classes are only 5 or 6 week terms, the timetable will indicate when the term starts).
- For the November term of lessons classes towards the end of the week start in December.
- The class may be discontinued.
I registered but can't access my account
Did you select the link in the verification e-mail? Once you register, an email shall be sent from ‘OnlineBooking’ and you must complete this step to log in.
I get an error message of ‘too soon to book’ when classes are live, what do I do?
This can happen with some mobile devices. Please follow either or both of these steps to correct this:
- Clear the ‘cache’ on your mobile device
- Select ‘desktop view’ on your mobile device
- If neither of these work try on another device.