I booked and paid for March 2020 term, Can I get a refund or credit?
This is not a problem, please e-mail us at firstname.lastname@example.org and if you have not been enrolled into a May class or Summer term class we can issue a refund
My child is worried about returning to lessons, how will you support them?
It is understandable that some children (and adults!) will be apprehensive returning to swimming lessons. When we restart we shall take time to reintroduce children to the pool environment, the new rules and ‘check in’ with how they are and how the past few months have been. We feel this is important to reassure children that it is okay to have these different feelings and acknowledging this will allow them to speak freely about any worries that have coming back to the swimming pool.
Initially we shall concentrate on getting children comfortable and confident in the water after such a long absence. Learning outcomes will not be our initial priority.
Will there be any changes to lessons?
The basic structure will remain similar, but there will be new procedures to get in and out of the pool and we would ask you to remind your children to pay extra attention during the class as teachers will have to wear masks whilst teaching so it may be more difficult to hear.
What will be different about our visit to lessons?
There will be a number of changes from procedures entering the building, the changing facilities to poolside and leaving lessons. We would also ask you to advise us of any changes to your contact details. Entry and exit routes can be found on our website
What safety measures have been put in place?
There are many safety measures at each centre, hand sanitising stations, one way systems, limited numbers of people on poolside and there will be not be the same spectating facilities during lessons. However, we will accept 1 accompanying adult onto poolside at Leisuredrome and Allander.
What can I do to help?
You can help us by ensuring that we have up to date records, and that we have the details of the adult bringing the swimmer. Please bring your child ready for lessons, we call it ‘beach ready’ (swimwear on under your clothes) and follow all instructions given by staff. We would also ask that your child knows how to put on their goggles and swim cap so please practice this at home! Of course, our teachers will still help if your child is struggling.
We know you know this, but, if your child or anyone in the family is showing symptoms please do not bring them to lessons and follow the current guidance on isolation. We want everyone to be safe at lessons!
What Age can my child start?
For our Adult and Child classes children start when they are 4 months old. Government Health experts now believe that it is now no longer necessary to wait until your child has had all their jags before going into the pool. Please always consult your health visitor if you are unsure. To start in Level 1 children must be at least 5 years old. Exact cut off dates are advertised in the relevant sections on our website.
How do I enrol for Lessons?
Information on how to apply for lessons can be found on the web page 'How to Book'. This will give full details on how and when to apply for all lessons. We currently do not hold any waiting lists for group lessons.
I think my child can swim, do they need to start at level 1?
Not necessarily. We offer assessments for children who have had previous swimming experience prior to the start of a new term to ensure they are placed in a class appropriate to their ability. Please contact us by phone or email to discuss.
What happens at the end of the term?
Adult and Child / Pre School
When your child reaches the correct age to move up an age group we shall advise you and you shall be able to select and book your new class online through the Home Portal
When your child has achieved all the exit criteria you shall receive notification via email and you will be able to move class using the Home Portal. At the moment we are still working out the details of term times and movement dates.
If they have not yet achieved all the skills, children will stay in the same level until they can demonstrate the skill consistently. Children must demonstrate to their teacher that they can achieve all skills consistently over the term and if they cannot do this, they will not move up. All our teachers are very experienced and will only move a child when it is the best interest of the swimmer to do so. It is very poor practice to move children up a level when they are not ready- better to wait until a child is competent before moving on to a more complex skill.
What if my Child achieves all the skills in a level within the term?
If a swimmer has met the standards of the level exit criteria within a term the teacher will give them more difficult drills from the following level allowing them to advance within their current class. If we have spaces in the appropriate higher level we shall notify you of this through the Home Portal allowing your child to ‘fast track’ though our lessons
Why has my child not achieved some of the learning outcomes this term that they achieved last term?
Children can often achieve skills one term, but not the next, and so children must demonstrate the skills consistently and to the standards required by us for the next level. It would be poor practice to move a child up if they had not achieved the necessary skills in a lower level as this will affect their ability to work on more complicated tasks. As with any skill, ‘practice makes perfect’. We would always encourage you to visit the pool as often as you can between lessons to help with your child's swimming. Try thinking about a time you learned a new skill, a language or a musical instrument, remember that feeling of, 'I could do this last week, why can't I do it now?'
How long will it take my child to learn to swim?
How long is a bit of string...
On average it takes a child 3 years to go from non swimmer to one ready to move to a Club. However, we must remember that every child is an individual and learns at a different pace, some will move through the programme quickly, where others may take a little longer. Take your child to the pool as often as you can between lessons, keep encouraging them but above all, it must remain fun - this is the best way to learn!
My Child has completed all 4 levels what do they do now?
After Level 4, children are encouraged to join ‘AQUA ACTIVE’ this introduces them to the disciplines of mini polo, synchro, survival and lifesaving and diving practices.
Alternatively, we can advise you on how to join one of the many Clubs offering Swimming, Lifesaving, Synchronised Swimming or Water Polo.
I have had problems getting through on the phone, why is this?
Our telephone lines can be very busy at times, however, we do aim to return every call as quickly as we can, but as we have teaching commitments there may be times when the phones are unmanned. If a message is left we aim to return the call the next day, but no longer than 5 working days. Please be aware that when we return your call it will show up on your phone screen as an '0300' number so please do not dismiss this as a marketing call. We always leave a message where possible if the call remains unanswered.
Why are teachers not in the pool when teaching children?
The recommended position for teaching groups of children is from the poolside as this offers the best position to observe the group both in terms of safety and in order to give appropriate feedback to each child. Our Governing Bodies do not advocate the need for teachers in the water where teachers have the responsibility for more than 2 children. For Adult beginners it is common practice to have a teacher in the water initially.
There are too many children in the class, can't you make them smaller?
Our classes sizes are significantly smaller than the recommended guidelines. What is important is the quality of the tasks being set and the feedback given to each individual. If classes had to be smaller the cost would reflect this, and we believe that our classes strike a balance and offer excellent value.
We do have a ‘Bespoke Class’ and these run during School holidays*. These classes cater for between 1 and 4 children, ideal for a group of friends, whether adults or children. This is an ideal alternative to an Individual Lesson as the pool is booked solely for the group.
* Subject to availability.
Swim Programme Changes – FAQ's
Why are you changing the Learn to Swim programme?
We are moving to our Governing Body’s, Scottish Swimming, National Framework which has been developed by a team of experts to provide a consistent approach to swimming lessons across Scotland. This makes it easier if you move to another areas that uses the same programme.
I have attended lessons in May – how will the changes affect me?
We will advise you over the summer holidays as to the level you should attend next term. Although our teachers were assessing children to the new outcomes we will not be sending a copy of these as we do not have the staff to administrate this. The purpose of the assessing was to familiarise ourselves with the process, standardise quality and help plan for the correct number of classes next term.
Why fewer levels?
The levels have been developed to meet the needs of children and takes child and skill development into account. Although there are fewer levels your child will be placed into a level that s suitable for their ability. We realise that as we make the transition to the New Framework we may need to make some changes to ensure children are places appropriately.
How do I book?
Initially you shall be booked in by Swimming Development and subsequent bookings will be made online through your ‘Home Portal’. There will be no need to apply for lessons as was the case.
What is the Home Portal?
This is your insight into all the classes your child or children attend, you can see what they have achieved in swimming and you will be able to move class when your child is ready to progress.
What are the learning outcomes?
Once you have created your Home Portal Account you will be able to see the learning outcomes.
How will I know if my child is moving up?
Once your child is ready to move up a level we shall notify you via email and you will also be able to see this on your Home Portal account overview.
Will you still have term times and how long will they be?
We are still working on the exact dates that lessons will run and we shall advise in due course.
I cannot attend all lessons but I have paid by direct debit, can I get a credit?
Full details on credits or refunds will be given in the Terms and Conditions of booking.